Bedding
Bedding items include bedsheets, pillow cases and comforters. You can exchange these items for a different size or colour within 7 days of delivery, provided the item meets the conditions below.
Unused
The item must be unused and in its original condition.
Unwashed
Washed or used bedding is not eligible for exchange.
Original packaging
Original packaging and tags must be intact.
Courier charges for size or colour exchanges are paid by the customer.
Soaps and Hair Oil
Hygiene restriction
For hygiene reasons, opened or used soaps and hair oil cannot be returned or exchanged.
- Opened or used soaps cannot be returned or exchanged.
- Opened or used hair oil cannot be returned or exchanged.
- Unopened items with the seal intact can be exchanged within 7 days of delivery.
Damaged, Defective or Wrong Items
If your order arrives damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.
Report within 48 hours
Message us on WhatsApp at +92 332 8835322 with your order number and clear photos.
An unboxing video helps us resolve the issue faster.
- Damaged items reported within 48 hours are eligible for free replacement.
- Defective items reported within 48 hours are eligible for free replacement.
- Wrong items reported within 48 hours are eligible for free replacement.
- Lunora Pk covers the courier charges for approved damaged, defective or wrong-item replacements.
How to Request an Exchange or Replacement
Message us
Message us on WhatsApp with your order number.
Share the details
Tell us what you want to exchange or what is wrong with the item and attach photos.
Get confirmation
Our team will confirm your request and explain how to send the item back.
Receive your item
Once we receive and check the item, we will dispatch your exchange or replacement.
Refunds
No cash refunds
Lunora Pk does not offer cash refunds.
If a damaged, defective or wrong item cannot be replaced, we refund the amount by bank transfer, JazzCash or Easypaisa within 7 working days of receiving the item back.
Items Not Eligible for Exchange
- Sale or discounted items, unless they are damaged or wrong.
- Items without their original packaging.
- Items that have been used or washed where the policy requires them to be unused.
- Opened or used soaps and hair oil, for hygiene reasons.
- Slight colour differences caused by screen settings.
About colour differences
Product colours may look slightly different depending on your screen settings. Minor screen-related colour differences are not considered a product defect.
Order Cancellations
Cancel before dispatch
You can cancel an order on WhatsApp at any time before it is dispatched.
To cancel an order, contact us on WhatsApp at +92 332 8835322 and provide your order number.