Information We Collect
Information you give us
- Your name, phone or WhatsApp number, delivery address and city
- Your email address, if you choose to share it
- Your order details: products, sizes, quantities and order history
- Messages and photos you send us, for example when you ask a question or request an exchange
- Bank, JazzCash or Easypaisa details, only when we need to send you a refund
Information collected automatically
When you visit lunorapk.com, cookies and similar technologies collect technical information such as your device and browser type, IP address, the pages you view and how you arrived at the site.
Lunora Pk does not collect card details. Orders are paid by cash on delivery.
If online card payments are added later, card details should be handled by the payment provider and never stored by Lunora Pk.
How We Use Your Information
- To process, confirm and deliver your orders
- To contact you about your order on WhatsApp, by phone or by email
- To handle exchanges, replacements and refunds
- To answer your questions and provide customer support
- To improve our website, products and service
- To show relevant Lunora Pk ads on Facebook, Instagram and Google
- To prevent fraud and fake orders, including repeated refused cash-on-delivery orders
- To send offers and updates, only if you agree to receive them
Orders on WhatsApp
When you contact or order from us on WhatsApp, we use your number and messages only to handle your order and support you. WhatsApp's own terms and privacy policy also apply to those conversations.
Marketing Messages
We send offers and updates on WhatsApp, SMS or email only if you agree to receive them. To stop them, reply STOP on WhatsApp or use the unsubscribe link in any email. You will still receive messages about your orders.
How Long We Keep Your Information
Detail to confirm before launch
The exact retention period for order records has not yet been confirmed by Lunora Pk.
- Order records are kept for the period required for accounting and tax purposes. The exact period must be confirmed before launch.
- Messages and photos sent for exchanges are kept until the request is resolved.
- Marketing contacts are kept until you unsubscribe.
How We Protect Your Information
Our website uses a secure (https) connection, and only authorised team members can access customer information. No method of storing or sending data online is completely secure, but we take reasonable steps to protect your information.
Your Rights and Choices
You can ask us to:
- Share a copy of the personal information we hold about you
- Correct information that is wrong or out of date
- Delete your information, except records we must keep by law
- Stop sending you marketing messages
To make a request, message us on WhatsApp at +92 332 8835322 or email info@lunorapk.com.
The response time for privacy requests must be confirmed before launch.
Children's Privacy
Lunora Pk does not knowingly collect personal information from children. If you believe a child has shared their information with us, please contact us and we will delete it.
Links to Other Websites
Our website and social media pages may link to other websites and apps, such as WhatsApp, Facebook and Instagram. Their own privacy policies apply when you use them.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page shows when it last changed.
Contact Us
For any question about this policy or your information, contact Lunora Pk:
+92 332 8835322
info@lunorapk.com
Website
lunorapk.com
Address
Business address to be confirmed